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Premium licensing: While Instructions are available to all users, Chatbots are licensed as a premium add-on. For Personal Assistant integration in Locator, your license specifies the maximum number of chatbots that can be defined in your environment at the same time.
Use of documents instead of Contexts: Where Instructions can use relatively short Contexts to extend their knowledge base, Chatbots can be directly provided with documents (in all supported formats) for the same purpose.
Collaboration: Where Instructions are individual to the user who created them, Chatbots can be shared across your organization.
Access control: While all your users can use existing Chatbots, they need to be granted elevated access privileges before they can alter them or create new ones.
External integrations: Chatbots support embedding in external websites to serve your users or customers there directly. The necessary technical documentation is available at Integrating Chatbots in third-party applications
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