General

Release Notes

Released Versions

• SDK 1.3 (viaworks 2.74 (ViaWorks 2.8)
• SDK 1.5 (Locator 2.9)
• SDK 1.4 6 (viaworks Locator 2.810)

Supported Version

The connector supports all ServiceNow's version.

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• Knowledge Base
  • Knowledge Base Category
    • Knowledge Base Article
    • Knowledge Base Question
• Service Catalog
  • Service Catalog Category
    • Service Catalog Item
  Request
  • Request
    • Item
    Request Task

Only knowledge articles, knowledge questions, service catalog items , requests, requests items and task requests and their documents are returned as search hits.
Knowledge bases, knowledge categories, service catalogs and service categories are indexed but are not searchable.(Can be modified if requested)

Crawl Methods

Full Crawl: The ServiceNow Connector supports scheduling periodic full scans of the source system.
Incremental Crawl: The ServiceNow connector supports ChangeSet functionality.

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