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How to contact Support Team:

There are 3 ways to contact Support.

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If there are any other questions, such as organization issues, than they can be directed to the support email: support@ayfie.com. Please bear in mind, however, that this email is not monitored as closely as our ticketing system.

The Public Knowledge Base:


Available to everyone, can be found at: https://ayfie-dev.atlassian.net/wiki/spaces/SAGA
It addresses a lot of common questions, including setup guides for Locator, connectors and Supervisor, release notes and how-to articles for some of the more specialized tasks.

Ticket creation

The following is a general checklist for details that should be included with a ticket. Not all information is applicable for every issue, but as a rule of thumb the more of it is provided in the beginning, the better we are able to identify and address the cause.

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  1. Describe the issue in detail.

  2. Attach logs (error and fatal) and related screenshots.

    1. The logs are stored in the Logs subdirectory in the location of the saga.ps1 script in your environment.

    2. We usually recommend installation to D:\Program Files\ayfie\saga . Customers using a single storage drive may be using C:\Program Files\ayfie\saga instead

    3. If neither of these locations is correct and any Ayfie containers have been created in Docker, you can open the correct location by running the following script block in PowerShell:

      Code Block
      Explorer (
	docker inspect ((docker ps -a --format "{{json .}}" | ConvertFrom-JSON) | Where-Object {$_.Image -match 'ayfiehub'} | Select-Object -ExpandProperty Names) --format "{{json .}}" | 
	ConvertFrom-Json | 
	Select-Object -ExpandProperty Mounts |
	Where-Object { $_.Destination -eq "C:\data\log" } | 
	Select-Object -ExpandProperty Source | 
	Get-Unique
)

  3. Describe steps to recreate the issue.

  4. If there was any troubleshooting performed please described what kind.

  5. Provide product name and version. Confirm if this is production server or any other.

Remote session

Some issues may require a remote session in order to address or troubleshoot an issue. There are three standard elements of such sessions:

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