Agent - "Subscription access problem" message
This message occurs in the following possible situations:
*.pa.ayfie.com - accessing a corporate tenant without a signup link
As of May 2025, the signup link is a legacy invitation method that has been superseded by administration panel at https://account.ayfie.com/tenants but remains functional until further notice.
If you are not sure about the cause of the error message, please check this scenario first - it is the cause of most of the occurrences reported by cloud Agent users.
When your company registers a corporate subscription, it will receive a signup link. This signup link is unique for your corporate tenant , and must be used to create user accounts.
In this situation, the issue can be solved by opening the signup link and then logging into your account from that page.
*.pa.ayfie.com - accessing a corporate tenant without invitation
The user who registered your corporate subscription is the tenant ’s administrator and can control user access to the tenant.
Contact that individual to verify that you have been added to the corporate tenant in the https://account.ayfie.com/tenants panel, in a Users tab visible to the tenant administrator.
If the tenant administrator is no longer part of your company, please contact Ayfie Support.
*.pa.ayfie.com - accessing an expired/incorrect corporate tenant
Contact your company’s management and IT to verify that you are using the correct address for your current corporate tenant.
This is especially important to confirm if you were part of an Agent pilot program at your company, as it is not unusual for separate tenants to be used for pilot program and full roll-out of Agent to the company’s users.
If your company confirms that you are accessing the correct address and that the subscription should be valid, please contact Ayfie Support.
Agent in Search - expired session
In some situations, it can be possible for your login session in Agent to expire while your Search session is still active.
In that situation, reloading the page is sufficient to resolve the problem.
Agent in Search - no valid Agent license
In Search / Index deployments, Agent is a separate, licensed feature. If the Agent license expires or is removed, Agent access will be suspended until a new license is added to re-enable it. Similar behaviour can also rarely occur if there is a problem with the Licensing component of Index.
In this situation, a member of your company’s IT with access to the server backend should use the Management Console to verify that your licenses are still active, then contact Ayfie Support with their findings.