I encounter The index user does not have a mailbox on the Exchange server error when attempting to add a Microsoft Exchange connection.

If you have verified that the index user does indeed have a mailbox on the Exchange server, you may still receive this error when attempting to add a connection.

The problem could be with an Exchange attribute named msExchQueryBaseDN.  This attribute can be used to limit a user’s scope of the global address book and address searches.  From an Exchange perspective, this is helpful for restricting access in environments consisting of multiple organizations or organizations with a substantial  number of mail-enabled objects.  By default msExchQueryBaseDN is empty, which will allow the user to search the entire domain.  However, if this attribute is no longer empty, it may be set to point to an organizational unit to which the index user is not a member.  Check with your Exchange administrator to verify the current setting for the msExchQueryBaseDN attribute, and to discuss changing it to allow the index user appropriate access.

See also

• What data sources can ayfie index?
• What file formats can ayfie index?
• What is a Connection?
• Which Operating Systems are supported for use with ayfie Locator and ayfie Supervisor?
• What Connectors are available?
• What languages does ayfie Locator support?
• How frequent will data sources be indexed?
• What browser versions are supported with the ayfie Locator and ayfie Supervisor search clients?
• For which documents does Locator provide the preview feature?
• Can I access Locator from my iOS device?
• Can I install Locator on a Virtual Machine?
• Can ayfie index scanned files?
• How can I minimize the impact to the network during indexing?
• How does my choice of hardware affect the Locator server performance?
• I encounter The index user does not have a mailbox on the Exchange server error when attempting to add a Microsoft Exchange connection.
• What is the ayfie Document Handler?
• Why can't I find documents from the File Server connection using Locator SharePoint Integration?
• Why can't I find documents in my Microsoft Exchange mailbox when searching in Locator ?
• What happens when multiple connections have the same name?
• Why can't I see a new data source that has been added by the Locator administrator?
• Why does the mobile app fail with a validation error?
• We have heard of security concerns regarding Docker registries. Is any of the Ayfie products affected? As an Ayfie customer, are we at risk due to this?
• What known issues may occur when running Locator with antivirus software on the same host?