Authentication and Identification
The connector uses its own authentication and identification systems. As a result users receives user criteria ids which they belongs to in ServiceNow instance in the following format:
...
Currently, the connector supports only ADFS authentication, NAME ID is fetched from a SAML response, and then the connector checks if any user name or email in ServiceNow instance matches fetched name id, if there is a match authentication is successful.
Document Security
Scope: ServiceNow
Tokens: Users criteria id (example: a1ed0cbddb5033008b087b38689619cd)
RuleTypes: DocumentAllowRule and DocumentDenyRule supported. Depends on Can read and Cannot read settings in ServiceNow instance.