Preface

A bug has been discovered where our helper application DocumentHandler was not working in some specific environments. We have issued a hotfix for this problems, so follow the below steps to fix this error.

How to install

1. RDP into the server where Locator is installed.
2. Download the following PowerShell script: patch-HTTPS.ps1 (or this offline version, if your Locator installation is without internet access: patch-HTTPS-offline.ps1)
3. Move the script to a temporary folder
4. Run the script in a PowerShell session with administrative privileges
5. The script will download a patch file and install this file and restart IIS

Once the patch has been performed, you also need to update the currently installed version of DocumentHandler.

1. Uninstall the currently installed version of DocumentHandler
2. Reboot the client machine/server
3. Install the new version of DocumentHandler

IMPORTANT: once the above steps have been performed, it's very important that the web browser cache is cleared on all clients accessing Locator. Once this has been done, DocumentHandler should work as intended.

Addendum

Here are the direct download links for the new version of DocumentHandler:

- Lcoator: http://download.virtualworks.com/Locator_2.9.338/Locator_DocumentHandler_2.9.338_MultiUser.msi
- dokoni FIND: http://download.virtualworks.com/dh-https-fix/dokoni+FIND_DocumentHandler_2.8.2932.0_MultiUser.msi