ServiceNow Connector: Adding a New Connection
- Tomasz Janista (Deactivated)
- Mateusz Lorc
Owned by Tomasz Janista (Deactivated)
Connection Page
| Setting Name | Description |
|---|---|
| Display Name | The name of the connection |
Connection Settings Page
A connection to ServiceNow is established based on a username, password and an instance name of the ServiceNow application.
IMPORTANT NOTE: The Instance name is the unique name from each ServiceNow URL. Example: For the https://myServiceNowInstance.service-now.com the instance name is myServiceNowInstance.
| Setting Name | Description |
|---|---|
| ServiceNow Instance Name | The Name of the ServiceNow's instance |
| Username | The name of the ServiceNow's user name |
| Password | The password |
| Use allow all SIDs for document | Makes all ServiceNow documents visible to every authenticated user |
| Use Change Set | Enables incremental crawls |
ServiceNow Connector: Set up the Index User and Crawl Permissions
Select Entities Page
| Setting Name | Description |
|---|---|
| Select entities to index | All selected entities will be indexed |
| Selected Workflows to index | All entities with selected statuses will be indexed |
Selected Knowledge Bases Page
| Setting Name | Description |
|---|---|
| Select Knowledge Bases | All selected Knowledge Bases will be indexed |
| Index new knowledge bases | If checked new knowledge bases will be indexed, otherwise connector will index only knowledge bases explicitly selected on this page |
Selected Service Catalogs Page
| Setting Name | Description |
|---|---|
| Select Service Catalogs | All selected Service Catalogs and Categories will be indexed |
| Index new catalogs and categories | If checked new catalogs and categories will be indexed, otherwise connector will index only catalogs and categories explicitly selected on this page |
Auth Realm Page
| Setting Name | Description |
|---|---|
| Authentication Realm | Authentication system name |
| ADFS URL | If ADFS Authentication System name has been selected ADFS url is required(example: https://fs.viarowks1.com ) |
| sys_user property to match | ServiceNow user property that should be used for matching |
| ADFS Claim Name (only if SSO enabled) | ADFS claim to use |
File Type Page
| Setting Name | Description |
|---|---|
| File Type to index | The file extensions to skip or allow, if any |
ayfie